Customer Service
We understand that our greatest asset is an ongoing personal relationship with each of our owners. We guarantee it.
Accurate and Detailed Accounting
This includes maintaining a full rental history for our owners; compliance with local taxes and licensing requirements; accounting performed with direct oversight of a local CPA firm. Our vacation rental software includes an owner’s portal, which allows you to monitor your property’s rental activity and income.
Housekeeping and Cleanliness
We invite you to walk through and inspect any of our Frangista Beach vacation rentals that we maintain and see the difference.
Marketing
We maintain property listings on vacation-planning websites. We provide targeted email marketing to 5,000+ previous and potential guests, and utilize professional photography and virtual tours of your property.
No "Nickel and Diming"
We believe in good, old-fashioned customer service. We keep a strict watch on repair costs for your property, and do not add an upcharge to any repairs performed by third-party contractors.
Location
Not only is our office located in the heart of your rental community, but we also live nearby. This provides us with the distinct advantage of keeping a close eye on your property.
Property Management Features
ACH Direct Deposits
Courtesy linen and terry set-up and replenishment
Regular property inspections by our staff
Kaba keyless-entry locks installed at our expense, providing enhanced access and security
Top-rated vacation rental software, including an Owner Portal which allows you to monitor your property’s bookings and income
HomeAway and VRBO property listings provided at our expense
Hospitality by GLAD TO HAVE YOU mobile app, allowing instant communication between guests and us prior to and during their stay
On-site staff with extended hours of availability in the event of guest emergencies
24 hour answering service
No credit card fees
Professional off-site laundry service
Electrostatic spraying for thorough disinfection after each departure
No required maintenance program
We provide standard HVAC filters, light bulbs, batteries and propane
Initial professional photography of your property
We believe that the relationship we have with an owner is the most important aspect of our business. You can be assured that we will manage your home as it were our own, and maximize your rental income potential.